For an order placed with Nordcsm, use the tracking information in your dispatch message to follow the parcel. The order-tracking tool on this page may ask for the order details used at checkout.

Before dispatch

Order processing is estimated at 2–5 business days. Tracking information is sent after dispatch; an order awaiting processing may not yet have a carrier update. Transit after dispatch is estimated at 7–15 business days and is separate from processing.

If tracking is missing or delivery is late

Email contact@nordcsm.com with your order number and the email address used at checkout. If a tracking number is available, include it and explain the status you are querying. We can investigate delivery concerns with the delivery service. Do not send your account password or full payment-card details.

See the Shipping Policy for full delivery information and cancellation help. For a delivered item, the Return and Refund Policy explains the 30-day request window. You do not have to wait for delivery to report a missing parcel or an unshipped-order problem.

Business and contact information

Nordcsm operated by HONG KONG HONGTOU TECHNOLOGY LIMITED.

Registered business address: Room B53, 2nd Floor, Phase 1, Kui Sheng Industrial Building, 36-40 Dalianpai Road, Kwai Chung, New Territories, Hong Kong
This is our registered business address and is not a return address.

Customer service: contact@nordcsm.com

Telephone: +852-3054795

Last updated: September 11, 2026.