Return and Refund Policy
This policy applies to purchases from Nordcsm, operated by HONG KONG HONGTOU TECHNOLOGY LIMITED.
30 days to make a request
Submit a return or refund request within 30 days after delivery. The period starts when the order is received, not when it is purchased. It is the deadline to contact us, not a requirement that a return parcel reach us within those 30 days.
How to arrange a return
Email contact@nordcsm.com with your order number, the item and the reason for your request. Include relevant photos if there is a problem with the item. Our customer service team will reply with return instructions and the return shipping address.
Contact us before mailing a return. Do not use the company registration address or assume the sender's address printed on a parcel is the correct return location. Retain your return tracking information.
Condition and return-shipping costs
For a size, fit or change-of-mind return, keep the clothing unworn, unwashed and unused, with its original tags and packaging. The customer pays the return postage for these personal-preference returns; the original delivery charge is not refunded.
If an item is damaged, defective or incorrect, report it within the same 30-day request period. After verification, we will arrange a replacement or refund and cover any required return postage. The personal-preference condition requirements do not prevent you from reporting a faulty or incorrect item.
We do not charge a return processing fee. No $10 processing fee will be deducted. Return postage, where payable by the customer as explained above, is a separate delivery cost.
Refunds
After reviewing the request and any returned items, we will email the outcome. Approved refunds are sent to the original payment method. Following issuance, allow an estimated 5–10 business days for the bank or payment provider to post the credit. This banking estimate is separate from the 30-day request window.
If the refund does not appear after that period, contact us and your payment provider. We do not substitute store credit for an approved original-payment refund without your agreement.
Unshipped or undelivered orders
The post-delivery 30-day window does not require you to wait for delivery before reporting a missing parcel or requesting help with an unshipped order. See our Shipping Policy. This policy does not remove rights that apply under consumer-protection law.
Contact and business details
Nordcsm is operated by HONG KONG HONGTOU TECHNOLOGY LIMITED.
Registered business address: Room B53, 2nd Floor, Phase 1, Kui Sheng Industrial Building, 36-40 Dalianpai Road, Kwai Chung, New Territories, Hong Kong
This is our registered business address and is not a return address.
Customer service: contact@nordcsm.com
Telephone:+852-3054795